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Bathroom Renovation Newmarket
Bathroom Renovation Newmarket
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Privacy Policy

Effective date: November 6, 2026

This policy describes how Bathroom Renovation Newmarket (“we”, “our”, “us”), operated as a division of Refined Renos from 9000 Keele St, Unit 5D, Vaughan, ON L4K 0B3, gathers, uses, safeguards and retains personal information when you browse bathroomrenovationnewmarket.ca, submit our online quote form, or send a message through our contact page. Our practices follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), applicable Ontario privacy rules, and Canada’s Anti-Spam Legislation (CASL).

Details we collect when you use our site

  • Project and contact details you submit. When you ask for a bathroom estimate or send an enquiry, we receive the fields you fill in: your name, phone number, email address, postal code, community, bathroom category, room dimensions, layout notes, budget band, timing preference, and any bathroom photographs or short videos you attach.
  • Anti-spam and campaign metadata. To block automated bots and measure which pages generate real homeowner enquiries, our server logs the submitting IP address, a short-lived cryptographic form token, the referring page path, and standard marketing query tags (such as utm_source, utm_medium or gclid).
  • Aggregate traffic measurement. When analytics are enabled, Google Analytics 4 loads after visitor interaction to record anonymous page-view and event totals. You may block analytics scripts at any time using your browser privacy controls.
  • Click-to-load maps. The interactive Google Map on our service areas and contact pages remains inactive unless you press the button to load it.

How we use the information you share

We use your contact details and room photos strictly to deliver the services you ask for:

  • Reviewing your bathroom layout and photos, preparing a line-by-line written quote, and answering your questions.
  • Booking an on-site measurement visit, producing layout drawings, coordinating Town of Newmarket permits when authorized, and carrying out your bathroom renovation; see our 5-step process.
  • Scheduling your complimentary first-year adjustment visit and honouring our written labour warranty.
  • Keeping our website and quote forms secure against spam and misuse.

We never sell, lease or trade homeowner contact lists or uploaded bathroom photos. Promotional emails are sent only if you explicitly tick the optional marketing box on our quote form, and you can opt out with one click at any time.

Infrastructure partners and cross-border processing

To run bathroomrenovationnewmarket.ca reliably, we use three core technical providers:

  • Cloudflare for edge hosting, TLS security and form rate-limiting.
  • Mailgun for routing quote and contact submissions to our team inbox.
  • Google for optional analytics and click-activated map embeds.

Each provider processes data solely on our instructions under contractual security obligations. Because cloud infrastructure may route or store data on servers in the United States as well as Canada, information may be accessible to courts or regulators under the laws of those jurisdictions.

Record retention

If you request a photo quote and choose not to move ahead, we keep your submission and uploaded images only long enough to answer follow-up questions, after which unneeded photo attachments are cleared. When you hire us to renovate your bathroom, we keep your signed contract, itemized estimate, invoices and project records throughout your labour warranty period and for the statutory retention window required by the Canada Revenue Agency and Ontario law.

Accessing, updating or deleting your information

Under PIPEDA, you may contact us at any time to:

  • Request a summary or copy of the personal information we hold on file for you.
  • Correct an email address, phone number or street address.
  • Withdraw consent for optional email updates.
  • Ask us to delete enquiry records or uploaded photos that are no longer needed for active warranty, legal or tax compliance.

Direct privacy requests to our Privacy Officer at info@bathroomrenovationnewmarket.ca, by telephone at (647) 557-5735, or by mail to Bathroom Renovation Newmarket (a division of Refined Renos), 9000 Keele St, Unit 5D, Vaughan, ON L4K 0B3. Unresolved concerns may also be referred to the Office of the Privacy Commissioner of Canada.

Related pages: Terms of Use and Accessibility Statement.